Welcome toMi Services
Our Offering
Monthly Subscription
UC Rental Services
Flexible Leasing
Hardware as a Service
Mi Hardware pairs the latest hardware rental and Midwich UK&I group added value services with a monthly affordable price. Kit your customers out with the latest technology, flexible upgrade options and next-day solution replacement guarantee.
Save your capital and rent instead, enjoy the latest communication technology at a fraction of the price.
Mi Hardware Stats
Access to more than 400 vendors worldwide
of organisations in North America and Europe currently lease one or more types of hardware (Mordor Intelligence)
Mi Hardware provides our customers a range of workplace solutions allowing organisations to upgrade their traditional meeting spaces with advanced room conference and collaboration technology without the strain of capital expense. Mi Hardware offers one-touch collaboration meeting rooms that feature immersive audio and video solutions, workflow integration, and all the operational services critical to keeping everyone seamlessly connected!
Enhanced Warranty & Managed Services
24 Hour technical support
Accredited training courses
Enhanced Warranty
Mi Support is an enhanced aftercare warranty that can be added onto any brand of hardware supplied by the midwich group. The service includes extended hardware warranty of 1-5 years including swap-out or RTB, manufacturer and Avixa CTS accredited training courses and dedicated technical helpdesk support via phone, email, or webinar, as well as onsite assistance helping with setting up, commissioning and training.
Clients with Mi Support will get a guaranteed faster resolution and an on-demand support service to keep continuity of their operations.
Expect more. If you rely on a manufacturer warranty any verified claim will take on average 14 working days to resolve, all that time your client’s system is offline. With Mi Support your client doesn’t need to wait. Get up and running faster when you contact our helpdesk, and we will send a swap out replacement or send an engineer to repair your product next working day. We support individual products or whole systems with our industry leading services.
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Mi Support Stats
Service contracts sold to over 300 resellers
Training courses in 2019
Systems programmed and commissioned by Mi Support engineers
Mi Support is designed to provide peace of mind. This service ensures that your investments support your business and provide a consistent and engaging environment that will continually meet your business needs.
Enhanced Warranty
Our Mi Support Assurance enhanced aftercare warranty can be added to any brand of hardware, from 1-5 years cover. Rather than relying on a manufacturers standard warranty, our service can issue a replacement part, product, or entire system with complete engineering support. Any replacement required is dispatched next working day from our service centres.
Managed Collaboration Services
Mi Support Managed Collaboration Services provides a full complement of management and support services for the technology in your room or system that ensures day-to-day technology outcomes are met for an increasingly business critical tool. This service consists of the following five Service Modules; Fault Management, Proactive Monitoring, Systems Administration Service Reporting and Concierge services.
Monitoring
Business Services
Automation
Technology Management
We understand how challenging it can be to manage an estate of audio visual equipment and unified communications systems. These challenges are why we created Mi Insight, so that you can avoid daily checks to ensure meeting spaces are ready or that signage is showing the correct content.
The addition of hybrid working means that AV equipment is dispersed over even more locations than pre-pandemic. Managing service level agreements on this equipment can be difficult at the best of times, let alone when something has stopped working and there is little time to react.
Mi Insight puts your AV estate into context with full visibility of your assets and how they are operating with the additional benefit of workflow automations that act on errors as they happen in real-time through automation. We call this technology AIOps.
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Book & manage in seconds
Provides actionable insights
Integrates into any calendar
Workspace Management
Mi Workspace allows you to manage your company workspaces with ease, whether that workspace is a meeting room or huddle space, hot desk, carpark space or any other workplace resource.
Booking and management is done in seconds with our easy-to-use application, Book powered by UMA. Book, powered by UMA allows you to book and manage workspaces in seconds through a web interface, chatbot or mobile application.
It is easily integrated to your workplace calendar and designed to provide a quick and simple way to book and manage your workplace resources. It also uses data to provide actionable insights to help manage and adapt your workplace.
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